AS/400 TSHD
Coverage
For best service, please
utilize the support portal below
(password required).
Contact Details and
Operating Hours
| Support
Portal |
Request
support assistance,
software upgrades, or
review Knowledge
Database. |
A
password is required to
access the support
portal. This password
must be requested during
normal business hours by emailing
support. You
must be current on your
maintenance to access
this site. Any request
entered via the support
portal will receive an
email confirmation and
AS/400 TSHD support will
have immediate visibility
to your request during
normal business hours -
Monday through Friday
8:00am to 6:00pm Central
Standard Time.
During non-business
hours high/critical
priority requests will be
forwarded to a support
specialist who will
respond within one hour.
|
| Email
Support |
|
Confirmation
of an e-mail request will
be within two hours
during normal operating
hours, or following
business day. |
| Phone |
916-200-1948 |
Attended
Monday through Friday 8:30
am to 5:00 pm Central
Standard Time
After hours you may
contact Technical Support
through the phone voice
mail system.
Urgent requests will
be routed via pager to a
technical support analyst
who will return you call
within one hour.
Non-urgent requests
will be responded to
within two hours of next
business day.
|
| Fax |
916-200-1948 |
Initial
response to a fax request
will be within two hours
during normal operating
hours, or following
business day. |
| |
Standby
|
If
you plan to work evenings
or weekends (for example
to install a new release)
you can arrange for one
of our staff to be
available on standby in
the event of any
problems.
Support can also be
arranged for weekends at
special rates. If you
think you will need
support over a weekend
please contact the help
desk in advance to
organize it. |
For further information contact:
Ray Shapp
419.730.4122 / AS/400 Technical
Support
_______________________________________________________________
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|
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